Terms and conditions

BACKGROUND:
These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website whatsyourproblem.org.uk (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • “Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
  • “System” means any online communications facility that We make available on Our Site either now or in the future. This may include, but is not limited to, contact forms, email, and live chat; and
  • “We/Us/Our” means a company registered in England.

2. Information About Us
2.1 Our Site is owned and operated Us.

3. Access to Our Site
3.1 Access to Our Site is free of charge.

3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

4. Intellectual Property Rights
4.1 All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

4.2 Subject to sub-Clauses 4.3 and 4.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

4.3 You may:

Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
Download Our Site (or any part of it) for caching;
Print any page from Our Site;
Download extracts from pages on Our Site; and
Save pages from Our Site for later and/or offline viewing.
4.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

4.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.

4.6 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

5. Links to Our Site
5.1 You may link to Our Site provided that:

  • You do so in a fair and legal manner;
  • You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
  • You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
  • You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

5.2 You may link to any page of Our Site.

5.3 Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact us at info@whatsyourproblem.org.uk for further information.

5.4 You may not link to Our Site from any other site the content of which contains material that:

  • is sexually explicit;
  • is obscene, deliberately offensive, hateful or otherwise inflammatory;
    promotes violence;
  • promotes or assists in any form of unlawful activity;
  • discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
  • is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  • is calculated or is otherwise likely to deceive another person;
  • is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
  • misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
  • implies any form of affiliation with Us where none exists;
  • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
  • is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

5.5 The content restrictions in sub-Clause 5.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 5.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

6. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

7. Use of Our System
7.1 You may use Our System at any time to contact Us. Please note the following; you must not:

  • communicate in a way that is obscene, deliberately offensive, hateful or otherwise inflammatory;
  • submit information that promotes violence;
  • submit information that promotes or assists in any form of unlawful activity;
  • submit information that discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
  • submit information that is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  • submit information that is calculated or is otherwise likely to deceive;
  • submit information that is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
  • misleadingly impersonate any person or otherwise misrepresent your identity or affiliation in a way that is calculated to deceive;
  • imply any form of affiliation with Us where none exists;
  • infringe, or assist in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
  • submit information in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

7.2 We may monitor any and all communications made using Our System.

7.3 Any information that you send to Us through Our System may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.

7.4 Any personal information sent to Us, whether through Our System or otherwise (including but not limited to your name and contact details), will be collected, used and held in accordance with your rights and Our obligations under the law, as set out in Clause 13.

8. Disclaimers
8.1 Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.

8.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

8.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

8.4 No part of Our Site is intended to constitute a contractual offer capable of acceptance. No goods or services are sold through Our Site and the details of services provided on Our Site are provided for general information purposes only.

8.5 Whilst every reasonable effort has been made to ensure that all representations and descriptions of services available from Us correspond to the actual services available, minor variations or errors may occur. In the event of any discrepancy, please contact Us.

8.6 We make no representation, warranty, or guarantee that services shown on Our Site will be available from Us. Please contact Us if you wish to enquire as to the availability of any services.

9. Our Liability
9.1 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

9.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

9.3 If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

9.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.

9.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

9.6 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

10. Viruses, Malware and Security
10.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

10.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

10.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

10.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

10.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

10.6 By breaching the provisions of sub-Clauses 10.3 to 10.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

11. Acceptable Use Policy
11.1 You may only use Our Site in a manner that is lawful. Specifically:

  • you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
  • you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
  • you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
  • you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

11.2 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:

  • suspend, whether temporarily or permanently, your right to access Our Site;
    issue you with a written warning;
  • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • take further legal action against you as appropriate;
    disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
    any other actions which We deem reasonably appropriate (and lawful).

11.3 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

12. Privacy and Cookies
Use of Our Site is also governed by Our Cookie Policy and Privacy Notice.
These policies are incorporated into these Terms and Conditions by this reference.

13. Data Protection
13.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

13.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice.

14. Communications from Us
14.1 If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

14.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 20 business days for your new preferences to take effect.

14.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us.

15. Changes to these Terms and Conditions
15.1 We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.

15.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

16. Contacting Us
To contact Us, please use Our System, email Us, or use any of the methods provided on Our contact page.

17. Law and Jurisdiction
17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

17.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.

17.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

17.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

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Testimonials

"I was given Angie Manning’s number to contact as I was desperate and didn’t know where to turn. I was in the middle of divorce proceedings and needed help to get a financial order. This was an extremely stressful situation as I had been left homeless with no income. I tried to apply for legal aid, but the process was so complicated and I had no money to go through further legal channels. When I met Angie I had no clue where to start, let alone how to process applications or statements. Without her help, strength and support both professionally and emotionally I would not have survived this process and I will be eternally grateful.”

"My life is about to move into another stage thanks to Angie from What’s Your Problem? Angie has been working to set me free from a very stressful situation for over 3 years. At times I thought I’d never get through it all but Angie has always been on the end of the phone, text or email when life was at its worst. Her professionalism and direct train of thought cleared the path to make way to our goal. I wouldn’t have got through this without Angie and What’s Your Problem?, I will always be in her debt and I can’t recommend her and her work enough.”

“Wow is my first word of this review, I could go on and on and write pages of wonderful positive things I have learnt and experienced working with Kirsty. But to keep it short I am amazed at how I feel how I have new techniques to use to help assist me in my future. Kirsty knows her stuff and I have gained more in the months I have been with Kirsty than the years of other therapies I have done in the past. No luck needed for Kirsty as she is truly an amazingly gifted woman.”

“The service Angie offered was invaluable to me when seeking a divorce. I couldn’t afford expensive solicitors fees therefore the service she provided was ideal. Angie was always very professional & dealt with any issues promptly & efficiently. I would certainly recommend her services to others.
Thanks once again Angie, couldn’t have done it without you!”
Ms P

"I was really happy with the professional service I received it was exactly as described and very efficient.”
Mrs R

"The agency I was renting my hospital accommodation through were directly taking council tax out of my wages even though as a Nurse I was exempt from paying it. I provided evidence and they stopped taking the money out of my wages yet they refused to reimburse the 18 months I had already paid. I spoke to Angie who wrote them a letter and then called them and they've refunded all my back dated money. Nice little extra to put towards my new car!”
Mrs E

"Angie helped me to write an official letter regarding land we own. She did so professionally and non confrontational that it got us the result we wished for. Angie is a great lady and a If she can help, she will.”
Mrs R

“Thanks to Angie at What’s your Problem?, she helped me through a very difficult time for me and my family. She’s very approachable, friendly and extremely helpful. I would recommend this service to anyone. Thank you.”

“The robust Community Interest Company which was created to protect local and wider society members at their most vulnerable times. They protect your interest with all their might and you will soon feel as if they were part of your family. It is like using very down to earth knowledgeable lawyers that don’t cost you an arm and a leg and just as good if not better. They also may give you a ring to make sure you are ok when you are having hard times, even if it is a Christmas Day – because they really care.This was from my own experience. Angie played such part in my life that I will never forget her and what she has done for me. It’s shame I can only give them 5 stars as I would give them all stars in the sky.”

“In September of last year I was faced with solicitors letters and court proceedings from my sons father to whom I had separated from. My low-income was stopping me from getting the help I needed. I contacted Angie Manning, her non judgmental support and caring attitude put me at ease straight away. I was happy to receive her support and guidance. She and her team have helped me considerably through-out the last 9 months. The advice and her understanding have been second to none, she and her team went to great lengths to support me and my family in what I can only call an extremely stressful time. She has brought the joy and positive future back to my son and I and hope she will continue to help many families and situations in the future. I feel very honoured to have received the services from ‘whatsyourproblemtorbay’ and it’s reassuring they will continue to help vulnerable people in times of need.”

“The way a court works and the all the paperwork was completely alien to me and when it is necessary to learn all of this for the most important reason, my children’s future, I was a complete fish out of water and very panicked- I really had no idea how to prepare bundles and how to get my points and feelings and worries across in a court environment. Angie was amazing she helped me with everything, she organised me , and all my paper work and she was there in person many times to support me in court and when she was there she really helped me to feel more at ease in a really frightening and stressful situation. Not only has Angie helped me in so many practical ways she helped to change the future for my children. She has enhanced their little lives by giving their mother the tools to get all the right and important facts across to the court. Myself and my family will be forever grateful to her for all the time she has put into helping us so successfully. Mrs H

“Ms Manning is a professional experienced legal advocate; assisting and supporting me through some very difficult times. Her attention to detail, patience and communication is faultless. My personal situation has been challenging and Ms Manning has successfully represented me, submitted documents to authorities, and followed through on promises made with successful outcomes. She represents the ‘little people’ who need help and is a legal angel. I was lost in a litigious fog not knowing which way to turn. Ms Manning has, in a very short time frame, given concise and experienced counsel and the fog has lifted. I would recommend her services to anyone who needs legal support and counsel. Mrs M

A chance meeting introduced us to Angie Manning who had recently set up her new business offering affordable legal support. This encounter has proved invaluable as it came at a time when the defendant in the case I was taking through the small claims procedure had the finances to enroll a solicitor. Angie’s legal experience brings re-assurance and her friendly manner puts you at ease. She makes you feel valued and that makes a difference. I would recommend Angie without hesitation. Mrs D

I am so thankful for all the help you have provided and given me over the past just under 2 years. The work you do and the help you give people is just incredible. Thank you again so much, I will forever be grateful. Ms P

"I learned of What's Your Problem by word of mouth. I was lost in unknown territory after family mediation came to an end without reaching any agreements with my ex-wife. I was extremely nervous about starting court proceedings to get time with my children. Angie immediately put me at ease with an initial friendly chat about my situation and then helped me to make some key early decisions about how I wanted to move forwards. Angie was able to explain options that I was previously unaware of including appointing a 'direct access' barrister. Angie accompanied me to my first hearing and kept me going, helping me to stay focused when my anxiety levels were very high. My case was difficult to resolve and took several hearings including going through the covid lockdown period. Having Angie on the other end of the phone was invaluable to me during that difficult and lonely time. I'm very pleased to be able to say that the end result was that I was able to get precisely the arrangement I was hoping for at court. Now, two years on I can look back and see how the support I received from What's Your Problem was exactly what I needed and I cannot recommend the service highly enough."

I wanted to take this opportunity to thank you and your team for all the help and support you have given me. 
 
Without your help, support, patience and guidance I would never have been able to complete my paperwork. 
 
As you were aware I suffer many challenges and illnesses. You always made sure to fit me in when I was able to attend. Made sure I felt safe and comfortable. You went above and beyond to assist me and for this, I will be forever grateful and so appreciative. 
 
The work you do for so many people like myself is such a blessing and I'm so very glad that I was referred to you and that you do what you do. 
 
I thank you.

Nooo, thank you for giving me your precious time this afternoon. I can't thank you enough Richard.

I simply couldn't have filled a single page of that form in without you talking thru the questions and me talking thru what I felt before me writing it all down.

You are a priceless man, and I feel blessed to have you guide me thru this process to the end.

My kindest sincere thanks Richard.

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